Home Fitness Equipment UK

FAQ

Our Frequently Asked Questions.
To search for your product, enter the product name or keyword into the Search Bar at the top of any page. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, click the product name for more details.
  • Click on the item you would like to buy.
  • Select any options available.
  • Click ‘Add to basket’.
  • Once you have selected everything you would like to buy, click ‘Checkout’.
  • You will be prompted to enter your address, delivery details and payment information.
  • After finishing, we will send you a confirmation email. (emails will also be sent when your item has been processed and dispatched).
  • Sit back, relax and wait for your item to be delivered.

All your information is processed through a secure service and we are fully GDPR compliant.

Home Fitness Equipment Store accepts the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • Switch/Maestro
  • Electron

All our products come with free delivery to the UK Mainland.
Delivery times have been extended 45 days (not including 2-5 day processing) due to COVID-19. We are working hard to bring you the best service possible, and apologise for any inconvenience.

Yes. We provide buyer protection. This is our set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

The parcel carriers will put a card through the letterbox with full details.
On occasion, the packaging can be damaged in transit. In most cases the packaging has done its job, protecting the product. Home Fitness Equipment Store are not able to send replacement products due to packaging damage. If the product has been damaged or is faulty please complete our contact form. We would still ask you to retain the packaging for 30 days should there be any other reason to return.

Order Cancellation

Your order can be cancelled before the shipping process starts. If your order has been paid, and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our key priority. As a result, you can request a refund or reshipment for ordered products if:

  • You don’t receive your product(s) within the guaranteed time (45 days not including 2-5 day processing).
  • You receive the wrong item.

We do not issue the refund if:

  • Your order doesn't arrive due to factors within your control (e.g. providing the wrong shipping address).
  • Your order doesn't arrive due to exceptional circumstances outside our control (For example; not cleared by customs or delayed by a natural disaster).

Refund requests can be submitted within 15 days after the guaranteed period for delivery (45 days) has expired. You will need to submit the refund request using our refund form.

Damaged or Faulty Goods

If your order arrives damaged or faulty, please contact a member of our Service Team that would be more than happy to help resolve the issue. In the event of a faulty or damaged item, we will reimburse the cost of shipping the item back to us. This will be refunded upon receipt of the goods.

Missing Items

If your order has been dispatched but has not arrived within the expected period. Please email our Customer Service Team on 

[email protected]

Please contact [email protected] or fill in our contact form with your contact details and order number and we will investigate the problem for you.

If your order arrives damaged or faulty, please contact a member of our Service Team that would be more than happy to help resolve the issue. Contact [email protected] or fill in our contact form with your contact details and order number and we will investigate the problem for you. In the event of a faulty or damaged item, we will reimburse the cost of shipping the item back to us. This will be refunded upon receipt of the goods.