Terms & Conditions
VIP Club Basic Rules
Any violation of this VIP Club Basic Rules shall result in the your account being removed, all gift cards and winnings forfeited and all relevant user data given to the selling merchant to use at such merchant’s discretion, and you hereby agree and acknowledge that YOW Internet shall have the right to use the information that you provide to YOW Internet for such purpose.
Only one special offer or coupon/voucher code per order. Special offer codes cannot be used in conjunction with any other offer.
Delivery of your goods
Conditions of Free Delivery
At present, free delivery is offered to all Home Fitness Equipment Store customers on selected domestic equipment transactions. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes for home assembly by the customer. Goods will normally be delivered within 20-40 working days. Our free delivery service will deliver your goods Mon-Friday between 8 am and 6 pm. Our carriers can not give a specific delivery time.
Estimated delivery time is between 20 to 40 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties Home Fitness Equipement Store will not be held liable for any deliveries that fall outside this timescale. Goods are delivered Mon-Friday between 8 am and 6 pm. Our carriers can not give a specific delivery time.
Your satisfaction is our key priority. As a result, you can request a refund or reshipment for ordered products if:
- You don’t receive your product(s) within the guaranteed time (40 days not including 2-5 day processing).
- You receive the wrong item.
We do not issue the refund if:
- Your order does’nt arrive due to factors within your control (e.g. providing the wrong shipping address).
- Your order does’nt arrive due to exceptional circumstances outside our control (For example; not cleared by customs or delayed by a natural disaster).
- To be eligible for a refund, items must be unused and in the same condition, they were received.
Refund requests can be submitted within 15 days after the guaranteed period for delivery (40 days) has expired. You will need to submit the refund request using our refund form.
Goods must be in the original undamaged packaging.
The customer is responsible for any costs incurred in returning the goods to the warehouse.
Providing the goods are returned fully and correctly a refund against the initial purchase (goods + basic shipping to you + vat) will be made via the original payment method within 14 days.
Intent to return is given in writing within 5 days of purchase and the goods are received back at Home Fitness Equipment Store, YOW House, 10 Lambrok Close, Trowbridge, Wiltshire BA14 9HH within 4 days of the written intent. And the goods are unused, complete, fully packaged, unopened and undamaged, then a ‘credit note’ will be provided against the original price of the goods purchased. This will not include any shipping costs.
Damaged or Faulty Goods
mailto:[email protected]The Consumer Rights Act of 2015 directs that customers have the right to expect non-faulty or damaged goods. Whilst we endeavour to supply damage-free goods, regrettably, damage may occur at some point before our goods are received by the customer. Customers are fully protected by the relevant legislation, but we do ask customers to work with us in improving our service. In the event of damage do not return goods directly, Home Fitness Equipment Store will arrange collection.
If your order arrives damaged or faulty, please contact a member of our service team that would be more than happy to help resolve the issue. In the event of a faulty or damaged item we will reimburse the cost of shipping the item back to us. This will be refunded upon receipt of the goods.
Damaged ‘unwanted’ returns will be subject to a pro-rata refund against both goods and shipping.
Customers have 30 days to reject their consignment as damaged goods for a full refund if that’s what they chose to do. Contact us via [email protected] and Home Fitness Equipment Store will arrange collection.
The Law – Regardless of our good intent above, the law states:
When goods have been receipted more than 30 days, but less than 6 months, customers have the right to declare the goods as faulty. A full description of how the product has been stored, used and a detailed description of the fault is required to initiate the investigation. Please email this information to [email protected]. Refunds will be made if it is determined that a fault in the product, not attributed to its handling and usage contrary to its design was present at the time of purchase.
When goods have been receipted more than 6 months then the customer must prove the fault was present at the time of purchase
If your order has been dispatched but has not arrived within the expected time period, please email our Customer Service Team on [email protected]
Home Fitness Equipment Store take all of our customers seriously and we try to offer them the best possible service available, however, if you feel you have something to complain about you may direct it to [email protected] You will be guaranteed a quick response.
- Billing Name
- Delivery Name
- Billing Address & Postcode
- Delivery Address & Postcode
- Telephone number (mobile/landline)
- Email Address
- IP Address
- Payment Details (Debit/Credit Card, Paypal, Amazon Pay, Apple Pay, Android Pay)
f the corresponding date falls on a weekend or a public holiday, you have until the next working day to respond (e.g. You receive a request on 30 March and the time limit starts from the next day (31 March). As there is no equivalent date in April, you have until 30 April to respond. However, if 30 April falls on a weekend, or is a public holiday, you have until the end of the next working day to respond).
This means that the legal deadline will vary from 28 days to 31 days depending on the month. For practical purposes if a consistent number of days is required (eg for a computer system), it may be helpful to adopt a 28-day period to ensure compliance is always within a calendar month.
You can extend this period by a further two months for complex or numerous requests (in which case you must inform the individual and give an explanation).
If the right to object does apply, it is not always absolute. Whether it is an absolute right depends on your purposes for processing the data.
Individuals have an absolute right to object to any processing (including profiling) undertaken for the purposes of direct marketing.
You must stop processing for direct marketing as soon as you receive an objection. There are no exemptions or grounds to refuse.
Individuals can object, on ‘grounds relating to his or her particular situation’ to processing (including profiling) based on:
* your legitimate interests; * the performance of a task in the public interest; or * exercise of official authority.
In these circumstances the right to object is not absolute. You must stop processing the personal data unless:
* you can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or
* the processing is for the establishment, exercise or defence of legal claims.
If you are processing personal data for the purposes of scientific/historical research purposes or statistical purposes the right to object is more restricted and does not apply if the processing is necessary for the performance of a task carried out for reasons of public interest.
Customer Service contact information
For any further information, please write to:
Home Fitness Equipment Store
10 Lambrok Close
Wiltshire BA14 9HH
Email: [email protected]