Terms & Conditions

These terms and conditions govern the legal relationship between the Home Fitness Equipment Store and its Users and incorporate the provisions of the Home Fitness Equipment Store Privacy Policy.

Introduction

This website is operated HomeFitnessEquipmentStore.com is operated by YOW Internet. Please read these Terms and Conditions carefully before using this website. By accessing or using our website you agree to be legally bound by these Terms and Conditions. Home Fitness Equipment Store reserves the right to change the Terms and Conditions at any time.

General

Whilst every effort has been made to ensure that the information contained on this website is accurate and up to date, Home Fitness Equipment Store can not be held liable for any omissions, errors or price changes. All products are subject to availability. Please consult your doctor before using any exercise equipment or embarking upon any exercise routine.

VIP Club Basic Rules

You shall not resell any products in connection with the Site or Service. You shall not resell products whose coupons you receive from Home Fitness Equipment VIP Club. You are agreeing to never sell the products you receive at a promotional price.

You shall not share any promotional codes that you may receive with respect to the Site or Service. You shall not share the promotional coupons/codes you receive from Home Fitness Equipment VIP Club. Such promotional codes are intended exclusively for the user associated with the account with which the coupon was obtained.

Each User hereby agrees that such User’s account shall be used on one (1) account per household basis. Home Fitness Equipment VIP Club User agrees to limit active accounts to one (1) account per household. You shall provide honest, truthful reviews with respect to the products that you review through the Site or Service.

Coupon Time Limitations : Each Home Fitness Equipment VIP Club user may only grab 1 coupon from the site between the times of 10am GMT and 3:00pm GMT.

Coupon Limitations: You may only grab, claim, and/or redeem one coupon per product indefinitely. Whether a product appears only once or once a month, you may not request a coupon for the product more than one time.

Bug Exploitation : With any software the possibility of errors in the system are quite possible. Any exploitation in site code errors or loopholes in the system, are an explicit violation of the Home Fitness Equipment VIP Club terms of service.

Any violation of this VIP Club Basic Rules shall result in the your account being removed, all gift cards and winnings forfeited and all relevant user data given to the selling merchant to use at such merchant’s discretion, and you hereby agree and acknowledge that YOW Internet shall have the right to use the information that you provide to YOW Internet for such purpose.

Price

Home Fitness Equipment Store ‘Normal Price’ is usually the Manufacturer’s or Supplier’s Recommended Retail Price. The ‘Normal Price’ may be the RRP/MRP plus carriage, however, the price you pay will never exceed the supplier’s RRP/MRP and will nearly always be significantly less.

We may change the advertised price of a product at any time. The price you pay will be the price in force at the time of your order. The price on your order will be validated by us as part of out acceptance of your order. We try to ensure prices displayed on our website are correct at all times. However, should a pricing error arise we will inform you of the correct price before we take payment and you may choose to either proceed with or cancel the order.

The information, services and products provided on and throughout this site are subject to change without notice. In the event of a genuine website error or inaccuracy we reserve the right to withdraw an offer immediately. We also reserve the right to cancel all confirmed orders that are subject to genuine website error or inaccuracy. All products offered are subject to availability.

Payment

Payment is taken when the order is placed. Please note that orders must be paid for in full before they are dispatched.

VAT

All products listed are priced inclusive of VAT unless otherwise stated.

Special Offers

Only one special offer or coupon/voucher code per order. Special offer codes cannot be used in conjunction with any other offer.

Security

All payments are handled by secure Stripe servers.

Delivery of your goods

Before signing for your goods, please ensure you check the outer packaging. If there is noticeable damage to any part of the packaging, please sign the delivery note accordingly. We cannot accept claims for goods damaged in transit if you have not indicated damage on the delivery note. We must be notified via e-mail in writing at the address below within 72 hours of delivery of any damaged packaging. Regrettably, we cannot offer compensation for delayed deliveries. Any damages, defects or shortages must be notified in writing via e-mail within 72 hours of receipt of goods to [email protected].

Any customer refusing delivery of goods for any reason other than goods damaged in transit will be responsible for the delivery costs to the customer and the return to our warehouse. There will also be a minimum 15% restocking charge. Home Fitness Equipment Store cannot be held responsible for any shortages, damages or defects notified to us after 72 hours from delivery.

Conditions of Free Delivery

At present, free delivery is offered to all Home Fitness Equipment Store customers on selected domestic equipment transactions. Customers will be informed of any delivery charge before ordering. All items, where applicable, will be delivered in boxes for home assembly by the customer. Goods will normally be delivered within 20-40 working days. Our free delivery service will deliver your goods Mon-Friday between 8 am and 6 pm. Our carriers can not give a specific delivery time.

Delivery times

Estimated delivery time is between 20 to 40 working days, although this may be longer for deliveries to Ireland, Scottish Highlands, Channel Islands, IOM and IOW . However, this is not a guarantee and as deliveries are carried out by third parties Home Fitness Equipement Store will not be held liable for any deliveries that fall outside this timescale. Goods are delivered Mon-Friday between 8 am and 6 pm. Our carriers can not give a specific delivery time.

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our key priority. As a result, you can request a refund or reshipment for ordered products if:

You don’t receive your product(s) within the guaranteed time (40 days not including 2-5 day processing).
You receive the wrong item.

We do not issue the refund if:

Your order does’nt arrive due to factors within your control (e.g. providing the wrong shipping address).
Your order does’nt arrive due to exceptional circumstances outside our control (For example; not cleared by customs or delayed by a natural disaster).
To be eligible for a refund, items must be unused and in the same condition, they were received.

Refund requests can be submitted within 15 days after the guaranteed period for delivery (40 days) has expired. You will need to submit the refund request using our refund form.

Goods must be in the original undamaged packaging.

The customer is responsible for any costs incurred in returning the goods to the warehouse.

Providing the goods are returned fully and correctly a refund against the initial purchase (goods + basic shipping to you + vat) will be made via the original payment method within 14 days.

Intent to return is given in writing within 5 days of purchase and the goods are received back at Home Fitness Equipment Store, YOW House, 10 Lambrok Close, Trowbridge, Wiltshire BA14 9HH within 4 days of the written intent. And the goods are unused, complete, fully packaged, unopened and undamaged, then a ‘credit note’ will be provided against the original price of the goods purchased. This will not include any shipping costs.

Damaged or Faulty Goods

mailto:[email protected]The Consumer Rights Act of 2015 directs that customers have the right to expect non-faulty or damaged goods. Whilst we endeavour to supply damage-free goods, regrettably, damage may occur at some point before our goods are received by the customer. Customers are fully protected by the relevant legislation, but we do ask customers to work with us in improving our service. In the event of damage do not return goods directly, Home Fitness Equipment Store will arrange collection.

If your order arrives damaged or faulty, please contact a member of our service team that would be more than happy to help resolve the issue. In the event of a faulty or damaged item we will reimburse the cost of shipping the item back to us. This will be refunded upon receipt of the goods.

Damaged ‘unwanted’ returns will be subject to a pro-rata refund against both goods and shipping.

Customers have 30 days to reject their consignment as damaged goods for a full refund if that’s what they chose to do. Contact us via [email protected] and Home Fitness Equipment Store will arrange collection.

The Law – Regardless of our good intent above, the law states:

When goods have been receipted more than 30 days, but less than 6 months, customers have the right to declare the goods as faulty. A full description of how the product has been stored, used and a detailed description of the fault is required to initiate the investigation. Please email this information to [email protected]. Refunds will be made if it is determined that a fault in the product, not attributed to its handling and usage contrary to its design was present at the time of purchase.

When goods have been receipted more than 6 months then the customer must prove the fault was present at the time of purchase

Missing Items

If your order has been dispatched but has not arrived within the expected time period, please email our Customer Service Team on [email protected]

Data Protection

All customer information will be treated under the terms of the Data Protection Act. We will not pass on your details to other companies. We may identify and inform you of other products and services offered by Home Fitness Equipment Store which would be of interest to you. You must tell us if you do not wish us to do so.

Complaints

Home Fitness Equipment Store take all of our customers seriously and we try to offer them the best possible service available, however, if you feel you have something to complain about you may direct it to [email protected] You will be guaranteed a quick response.

Warranties

All products come with a minimum 12 months parts and labour warranty. The warranty excludes normal wear and tear on parts. Your sales receipt, showing the date of purchase of the product, is your proof of the date of purchase. This warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the product. This warranty does not extend to any product that has been damaged or rendered defective.

Website

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Home Fitness Equipement Store shall be subject to correction without any liability on the part of Home Fitness Equipement Store.

Copyright

Copyright material appears on the website which is our property or the property of our content and technology providers or their respective owners. We do not give permission for you to re-publish, alter, transmit or otherwise copy any material on the Site but you may download information from the website for your own personal use. Except as otherwise expressly permitted under Copyright Law, no copying, re-distribution, re-transmission, publication or commercial exploitation of downloaded material will be permitted without our express permission and that of the Copyright owner.

Liability

As information on our website is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of the website or information on the website.

The Information you provide to us all personal information will be treated under the terms of the Data Protection Act. We will not pass on your details to any other companies (with exception of the delivery companies). We may from time to time identify and inform you of other products, available discounts or other services offered by Home Fitness Equipement Store which would be of interest to you. For further information, please see our Privacy Policy. You are responsible in all respects for all use of and for protecting the confidentiality of any username, email verification and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Home Fitness Equipement Store immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

GDPR Disclaimer

At Home Fitness Equipement Store. we are fully GDPR compliant. As a result, we process the following information:

Billing Name
Delivery Name
Billing Address & Postcode
Delivery Address & Postcode
Telephone number (mobile/landline)
Email Address
IP Address
Payment Details (Debit/Credit Card, Paypal, Amazon Pay, Apple Pay, Android Pay)

Under the General Data Protection Regulation (GDPR) act 2018 we DO NOT share any of this information with any 3rd party companies, groups or individuals.

We also will not use your personal data to contact you with any marketing or promotional material. Our only point of contact to you will be after an order is placed and you have securely entered your personal details. The only contact we make will be in relation to your order including (but not limited to) order status, product updates after sales care.

As a customer, you have the right to request a Subject Access Request (SAR). We have the obligation to provide any data we have of yours and will do so within the 30 day time frame stipulated by the GDPR act 2018.

Individuals have a right to object to the processing of their personal data in certain circumstances. Whether it applies depends on your purposes for processing and your lawful basis for processing. You must inform individuals of their right to object “at the point of first communication” and present it separately from other information on rights clearly laid out in your privacy notice. Individuals can object verbally or in writing.

You must verify the identity of the person making the request, using “reasonable means”.

You should respond to a request without delay and at least within one month of receipt. You should calculate the time limit from the day after you receive the request (whether the day after is a working day or not) until the corresponding calendar date in the next month. A calendar month ends on the corresponding date of the next month (eg 2 January to 2 February), unless that date does not exist in which case it is the last day of the next month (eg 31 January to 28 February).

f the corresponding date falls on a weekend or a public holiday, you have until the next working day to respond (e.g. You receive a request on 30 March and the time limit starts from the next day (31 March). As there is no equivalent date in April, you have until 30 April to respond. However, if 30 April falls on a weekend, or is a public holiday, you have until the end of the next working day to respond).

This means that the legal deadline will vary from 28 days to 31 days depending on the month. For practical purposes if a consistent number of days is required (eg for a computer system), it may be helpful to adopt a 28-day period to ensure compliance is always within a calendar month.

You can extend this period by a further two months for complex or numerous requests (in which case you must inform the individual and give an explanation).

If the right to object does apply, it is not always absolute. Whether it is an absolute right depends on your purposes for processing the data.

Individuals have an absolute right to object to any processing (including profiling) undertaken for the purposes of direct marketing.

You must stop processing for direct marketing as soon as you receive an objection. There are no exemptions or grounds to refuse.

Individuals can object, on ‘grounds relating to his or her particular situation’ to processing (including profiling) based on:

* your legitimate interests; * the performance of a task in the public interest; or * exercise of official authority.

In these circumstances the right to object is not absolute. You must stop processing the personal data unless:

* you can demonstrate compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual; or

* the processing is for the establishment, exercise or defence of legal claims.

If you are processing personal data for the purposes of scientific/historical research purposes or statistical purposes the right to object is more restricted and does not apply if the processing is necessary for the performance of a task carried out for reasons of public interest.

Customer Service contact information

For any further information, please write to:

Home Fitness Equipment Store
YOW House
10 Lambrok Close
Trowbridge
Wiltshire BA14 9HH

Email: [email protected]